Refund Policy

LeadLumo provides immediate access to an online software service and usage-based features. Payments are generally non-refundable after access has been provided or the service has been used, except where applicable law requires a refund or withdrawal right.

This policy does not limit any mandatory consumer right that cannot legally be waived.

You may cancel your subscription at any time through the Paddle buyer portal or another billing-management method made available to you. Cancellation normally takes effect at the end of the current paid billing period. You will retain access until that date and will not be charged for the next period.

Canceling a subscription does not automatically refund charges already paid for the current or earlier billing periods.

Consumers in some countries, including the European Union and European Economic Area, may have a statutory right to withdraw from an online purchase within 14 days. That right may cease once digital service performance begins if you expressly request immediate access and acknowledge the resulting loss of the withdrawal right, to the extent permitted by law.

Türkiye and other countries may provide different or additional mandatory rights and exceptions for electronically supplied services or digital content. The law applicable to the customer will control where it provides stronger mandatory protection.

Subject to Paddle’s processes and applicable law, a refund may be considered for:

• A duplicate or clearly incorrect charge.
• A paid service that could not be delivered because of a confirmed technical failure attributable to LeadLumo.
• An unauthorized transaction, after appropriate verification.
• A valid statutory withdrawal or refund right.
• Another exceptional circumstance that we or Paddle determine warrants a refund.

Dissatisfaction with search results, unused quota, failure to cancel before renewal, or lack of commercial results does not normally qualify for a refund unless mandatory law requires otherwise.

Email support@leadlumo.io with the account email, transaction or invoice reference, purchase date, and reason for the request. You may also use Paddle’s buyer support and refund channels. Do not send payment-card details by email.

Requests should be submitted promptly after the relevant charge. We will review the request with Paddle and may ask for information needed to verify the account or transaction.

Approved refunds are processed by Paddle to the original payment method. Bank and payment-network processing times may vary. Currency conversion, bank fees, and tax adjustments are handled under Paddle’s applicable terms and the rules of the payment provider.

This policy forms part of the Terms of Service. Because Paddle acts as merchant of record, Paddle’s applicable buyer terms and refund procedures also apply to paid transactions. If there is a conflict, mandatory law and Paddle’s obligations as merchant of record take precedence for the payment transaction.

LeadLumo is operated by Muhammet Yuşa Öztürk, an individual service provider based in Istanbul, Türkiye. Refund and billing questions may be sent to support@leadlumo.io.